Custom Data Class Names showing as GUID Instead of its Actual Name

Products

• IT Management Suite
• Client Management Suite

Issue/Introduction

When looking at some custom data classes, rather than seeing the actual data class name in the tree view, the GUID is seen as the Name. However, the Name is actually there in the actual main panel and also when clicking on that data class it shows the Name but goes back to the GUID if browsing away and then it comes back.

Note: Another user case for this issue is when creating a new custom inventory and first clicking on the data it shows it as the GUID and then updates to the Name.

Environment

ITMS 8.5, 8.6

Cause

The User that created these custom data classes in the past belonged to a custom security roles (they have cloned Symantec Administrators). 

Resolution

1. Export the affected data class (select data class>Right-click>Export)
2. Edit the XML with a text editor (like Notepad++). Remove any User section and just leave the "Symantec Administrators" section.
   
    
   
   
3. Re-importing this data class XML back. Reload the Console tree.