Service Catalog Upgrade and JAR files missing messages

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Article ID: 209266

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

After upgrading Service Catalog from 14.1 to 17.2 or 173, when starting Service Catalog, the log file has several messages indicating that some JAR files are missing.

For example:

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INFO   | jvm 1    | 2021/02/21 00:13:48 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/cvom.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:13:48 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/ceplugins_cr.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:13:48 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/ceplugins_core.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/external/certjFIPS.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/external/com.sap.js.passport.api.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/external/freessl201.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/external/ssljFIPS.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/CrystalEnterpriseRepositoryService.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/ras21sdk.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/xercesImpl-2.2.1.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/xalan-2.4.1.jar] from classloader hierarchy
INFO   | jvm 1    | 2021/02/21 00:15:06 | WARNING: Failed to scan [file:/D:/Program%20Files/CA/Service%20Catalog/view/webapps/usm/WEB-INF/lib/jimi-1.0.jar] from classloader hierarchy

Cause

Tomcat was upgraded as part of the Service Catalog upgrade from 14.1->17.2.

Environment

Service Catalog 17.2 and 17.3

All Supported Windows Operating Systems

Resolution

These messages appear because Tomcat was upgraded as part of the Service Catalog upgrade from 14.1->17.2.

In Service Catalog 17.2, the Tomcat version used can scan JAR files for integrity at startup, but we do not use this feature, so these messages can be safely ignored.