Filestore Is Using Folder With ID (Filesxxxxxxx) Folder Instead of File

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Article ID: 209244

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Clarity is storing files in an unexpected folder, with the form of Files and and ID (Filesxxxxxxx, e.g.: Files5000001), instead of the expected Files folder.

Cause

There is a limit set in the CSA on how many files should a directory contain.

CSA > [server] > Properties > Documents and Search > File Store Directory Size Limit.

Environment

Release : 15.8.1

Component : CA PPM COLLABORATION (DOC & ACTION ITEMS)

Resolution

Remove the 'File Store Directory Size Limit' (leave blank).