Cybagent doesn't start anymore.

Products

• CA Workload Automation DE

Issue/Introduction

The cybagent process no longer starts after a restart shutdown.

 

[user@host ESPSystemAgent]$ ./cybAgent -a
[user@host ESPSystemAgent]$ ps -ef | grep cyb
user   37979  36885  0 12:21 pts/0    00:00:00 grep --color=auto cyb

Environment

Release : 12.2

Component : CA WORKLOAD AUTOMATION AGENT MONITOR

Cause

The logs uploaded show that the agent failed to load with the database plugin. Multiple logs confrm this analysis

runner_os_component

Wed Feb 24 13:22:59 2021: Checking database access for database/database failed: Is a directory .Please check permissions
Wed Feb 24 13:22:59 2021: Database check failed

Event the agent properties file also shows this

agent_properties

plugins.start_internal_6=database

defaultlog_agent

02/24/2021 11:17:49.624 CET+0100 1 main.MainThread.CybAgentDriver.runApplication[:389] - cybermation.library.plugins.CybPluginException: Plugin database is not found

Resolution

Edit the agentparm.txt

comment out the line with '#' as follows

#plugins.start_internal_6=database

Then restart the agent. The problem was fixed