Failed to update the content filter, application classification or threat risk.

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Article ID: 209237

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Updated On:

Products

ProxySG Software - SGOS

Issue/Introduction

The proxy appliance health check is showing critical alerts for either of the following subscription-based licenses:

Content Filter

Application Classification

Threat Risk

With the following error:

Last attempt:
  Time:                 Tue, 23 Feb 2021 04:35:46 UTC
  % Failed to connect to subscription.es.bluecoat.com
  Download URL:         https://subscription.es.bluecoat.com/categorization/database

 

Cause

This is known to happen to an older version of SGOS like 6.7.3.12.

Environment

Version affected is prior to 6.7.4.3.

Resolution

In order to resolve this, run the following commands:

    #(config)ssl
    #(config ssl)request-appliance-certificate
    #(config ssl)exit
    #(config)exit
    #load trust-package