Totals are blank if Respective Per Period Metrics are not selected

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Article ID: 209229

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

This issue happens if one of the fields below is selected (Example: ETC Totals), it's respective Per Period Metrics is NOT selected (Example: ETC), and another per-period Metric is selected (Example: Actuals). This issue impacts all areas that use Per-Period Metrics including Assignments, Staff, and Cost Plans. For Cost Plans, the Totals will show 0 instead of Blank (Impacted fields include Cost). 

Impacted Totals fields include:

  • ETC
  • Remaining Allocation
  • Remaining Availability
  • Total Usage
  • Actuals

STEPS TO REPRODUCE: 

  1. In the Modern UX, create a new project with one team member
  2. Create a new task and assign the team member to the task with ETCs
  3. Go to the Staff tab
  4. In View Options, select Actuals in Per-Period Metrics
  5. Click on the Column Panel icon
  6. Check ETC under Totals

Expected Results: The total ETCs for the staff member displays in the Total ETC column

Actual Results: The total ETCs column is blank

Cause

This issue is caused by DE59881

Environment

Release : 15.9.1

Component : CA PPM PROJECT MANAGEMENT

Resolution

Tentatively planned to be fixed in 15.9.2.

Workarounds:

Examples using ETC

  • Option 1: Add ETC to the per period Metrics:
    1. Go to the Staff tab
    2. In View Options, select ETCs in Per-Period Metrics
  • Option 2: Use the standard ETC column:
    1. You can also view the ETC data in the standard ETC column that includes the Totals for the duration set in Start Period and End Period in Per Period Metrics