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Catalyst SNMP connector not starting


Article ID: 209225


Updated On:


CA Service Operations Insight (SOI)


The Catalyst SNMP connector is not coming online with the following error:


2021-02-23 08:28:49,738 ERROR  [ReqMgr:generic] catalyst.IFWProxy - IFWProxy unable to start connector CA:[email protected]_CatalystConnector. 
[UCFException: errorType=0, message=There is no connector with ID:CA:00036_hostname exist to start., faultData={}, cause=null]


Release : 4.2

Component : Service Operations Insight (SOI) Manager


The steps to fix this issue are

1) Stop CA Catalyst Container CatalystConnector service


2) Delete all files in 

\CA\Catalyst\CatalystConnector\container\registry-cache\ folder

\CA\Catalyst\CatalystConnector\container\nls-store\ folder


3) Start CA Catalyst Container CatalystConnector service