Unable to create response path alerts in CA Performance Management (CAPM)

Products

• CA Performance Management - Usage and Administration
• DX NetOps
• CA Infrastructure Management

Issue/Introduction

Discovering Response Path elements via a SysEDGE agent and creating an SLA test and then configuring these to alarm when the path (for example : SysEdge-ResPath-https-Web-VManage) stops responding.

After creating a Threshold Profile to test the alarm, cannot get the threshold to trigger.

Cause

The Service Availability Response Path needs to be used as the Metric Family (MF), when creating the Threshold Profile rule

Environment

Dx NetOps Performance Management 20.2 or later

Resolution

Create a Threshold Profile rule that uses the "Service Availability Response Path" MF, and choose an appropriate metric to alarm on.