Protection Engine Migration Utility fails with Error ID 22

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Article ID: 209207

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Updated On:

Products

Protection Engine for Cloud Services Protection Engine for NAS

Issue/Introduction

Using the Symantec Protection Engine (SPE) migration utility fails when migrating settings to SPE 7.9. Logs from the migration attempt show the following:

*************** Symantec Protection Engine migration utility LOG START - 1614220605 ***************
Checking for migration pre-requisites...
Checking configuration file = C:\tmp backup\SPE_Old_Conf\configuration.xml
Checking configuration file = C:\tmp backup\SPE_Old_Conf\policy.xml
Checking configuration file = C:\tmp backup\SPE_Old_Conf\filtering.xml
Checking configuration file = C:\tmp backup\SPE_Old_Conf\liveupdate.xml
Checking configuration file = C:\tmp backup\SPE_Old_Conf\SPEcryptmodule.cfx
Checking configuration file = C:\tmp backup\SPE_Old_Conf\category3.xml
Notice: configuration file = C:\tmp backup\SPE_Old_Conf\category3.xml does not exists
Checking configuration file = C:\Program Files\Symantec\Scan Engine\configuration.xml
Checking configuration file = C:\Program Files\Symantec\Scan Engine\policy.xml
Checking configuration file = C:\Program Files\Symantec\Scan Engine\filtering.xml
Checking configuration file = C:\Program Files\Symantec\Scan Engine\liveupdate.xml
Checking configuration file = C:\Program Files\Symantec\Scan Engine\SPEcryptmodule.cfx
Migrating SPE configurations from version - 070505
Migrating SPE configurations to version - 070901
Migrating configurations from old SPE to new SPE...
Old SPE configuration directory = C:\tmp backup\SPE_Old_Conf
New SPE installation directory = C:\Program Files\Symantec\Scan Engine
Temporary working Directory = C:\tmp backup\TempDir
Copyting SPE 070901 configurations to tempdir C:\tmp backup\TempDir
Copied file - C:\Program Files\Symantec\Scan Engine\configuration.xml to C:\tmp backup\TempDir\configuration.xml
Copied file - C:\Program Files\Symantec\Scan Engine\policy.xml to C:\tmp backup\TempDir\policy.xml
Copied file - C:\Program Files\Symantec\Scan Engine\filtering.xml to C:\tmp backup\TempDir\filtering.xml
Copied file - C:\Program Files\Symantec\Scan Engine\liveupdate.xml to C:\tmp backup\TempDir\liveupdate.xml
Failed to copy file C:\Program Files\Symantec\Scan Engine\SPEcryptmodule.cfx to C:\tmp backup\TempDir\SPEcryptmodule.cfx
Failed to copy the SPE 070901 configurations to C:\tmp backup\TempDir
Migrating old SPE logs...
Error copying file: C:\tmp backup\SPE_Old_Conf\log\SSE20210224.dat Error ID: 22
Error copying file: C:\tmp backup\SPE_Old_Conf\log\SSE20210224.log Error ID: 22
Error copying file: C:\tmp backup\SPE_Old_Conf\log\SSE20210224.rcl Error ID: 22
Migrating old SPE definitions...
SPE version is above or equal to 7.9 : 070901
Migrating SPE URL filtering definitions...
Checking URL Filtering definition migration pre-requisites
Successfully retrieved value : false for node : //filtering/URLFilter/@enabled
INFO: URL Filtering is disabled, old defs will still be backed up for future reference, user will have to follow steps mentioned in guide to convert backed up local URL defs to newer SPE acceptable format
Backing up URL defs from: C:\tmp backup\SPE_Old_Conf\definitions\URLListLookup to: C:\Program Files\Symantec\Scan Engine\definitions\URLListLookup_070505
Could not backup folder: C:\tmp backup\SPE_Old_Conf\definitions\URLListLookupResult Code - 22
Removing till now backed up defs, possible they are corrupted
*************** Symantec Protection Engine migration utility LOG END - 1614220606 ***************

Cause

The migration utility was not run with administrator/root priveleges.

Resolution

Windows: Launch cmd explicitly as administrator using Right Click -> Run as Administrator.

Linux: Either change to root before running the command (sudo su) or run the migration command with sudo.