Post upgrade from RA_Banner 3.x to 4.x , there are two RA Banner Agent 4.x entries in the Rapid Automation Load Window with ID's 1 and 2. We are unable to stop the agent and trying to remove the extra entry gives a message " Agent must be deleted ". How can we remove extra RA agent under RA Load Component?
Problem was due to use of invalid agent ID during the upgrade. The original RA_Banner agent on the system existed with the ID 1. During upgrade, since no ID was specified, it picked up default ID of 2 and added new agent entry.
Release : 9.3
Component : APPLICATIONS MANAGER
RA_Banner agent 4.x
The only way to remove the unwanted entry from the front Rapid Automation tool is to delete the agent. The first step would be to check if the jobs are referencing the correct agent ID.
Once all jobs reference the correct agent ID, the only way to delete the unwanted agent entry in the Rapid Automation Loader window, is to delete it from the backend.
Here are the steps to follow:
Steps to upgrade the agent without causing unwanted additional entries in the RA Loader Window:
On this system, the problem occurred when Banner agent with ID 1 was upgraded without specifying ID 1 during upgrade and since Banner agent uses ID 2 as default, it thought no existing agent and put another one with ID 2.
The correct upgrade steps would be :
1. Download Banner Agent 4.0
2. Open RA Loader
3. Hit Browse button and locate and select the Banner Agent Jar file that is created when unzipping the Banner Agent 4.0 install media.
4. Once it is selected, the Browsing Window will close and and the Main RA Loader Window will return. At this point the ID value should show ID 1. If it does not, manually enter in a value of 1 and then hit the Apply button.
The agent is upgraded successfully without causing unwanted additional agent entry in the RA Loader Window.