GCP SSO: Cookies must be cleared to allow logout to get to logout URL and login as a different test user

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Article ID: 209184

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

Cookies must be cleared to allow logout to get to logout URL

We have a issue, when logging out we must delete cookies to send us to the company page login. Should redirect directly without deleting cookies.

 

Cause

The "Log Out URL" in clarity was pointed back to this customer's IDP initiated URL.

This meant, since their IDP cookie was still in the browser, it would not prompt them for credentials.

Environment

Release : 15.9.1

Component : CLARITY PPM SAAS OPERATIONS

Resolution

Ask your IDP admin for the appropriate Log Out URL on their end for the IDP.

Open a case with Technical Support to have the "Log Out URL" changed in Clarity to point to that URL.

For example, the login and logout process should look like the following.

IDP initiated: user logs in to their organizations IDP URL for Clarity --->  passed into Broadcom Clarity --->  User clicks "Log Out" in Clarity, they will be  sent to the organizations Log Out URL to terminate the SSO session in the IDP

SP initiated: User opens link to Clarity app URL ---> user is passed into their organization's IDP  URL for credentials --> passed into Broadcom Clarity  --->  User clicks "Log Out" in Clarity, they will be  sent to the organizations Log Out URL to terminate the SSO session in the IDP