Is it possible to Redirect from USS to Service Point?

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Article ID: 209176

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Updated On:

Products

CA Service Management - Service Desk Manager

Issue/Introduction

We are in the process of migrating from USS (Unified Self-Service) to Service Point. Is it possible to Redirect from USS to Service Point?

Environment

Release : 17.3

Component : CA UNIFIED SELF-SERVICE FOR SERVICE MGMT

Resolution

 

It's not possible to redirect from USS to Service Point through a USS or Service Point configuration. This is possible with a configuration at the Network level to redirect from the USS URL to Service Point URL