Adding Mouseover Hover Text

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

Is there an way to display the description for each option for a given field within Service Desk when an end user hovers their mouse cursor over the text?

Environment

Release : 17.3

Component : SDM WEB SCREEN PAINTER

Resolution

Hover text could be achieved by introducing custom javascript which would expose such text during a mouse hover event.  An example can be found here:

https://www.w3schools.com/jsref/event_onmouseover.asp

Service Desk does not provide this functionality out of box in our baseline code and development of such content is outside the scope of Support, requiring a Services engagement to design.