Identity Manager and Administration Virtual Appliance 14.3 CP2 error to deploy

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Article ID: 209147

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Updated On:

Products

CA Identity Suite

Issue/Introduction

When trying to deploy the Virtual Appliance 14.3 CP2 the Identity Manager services are not starting and accessing the Identity Manager Management Console there is no environment.

 

In the ca_vapp_main.log file the following error messages

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createIDMTrustConfiguration.sh [WARN] Failed to create the trust WS configuration on caim-srv-01 (error #1)
createIDMTrustConfiguration.sh User is not authorized to execute the request
createIDMTrustConfiguration.sh [ERROR] The trust WS configuration was not created successfully
createIDMTrustConfiguration.sh [INFO] Validating Web-Services configuration on caim-srv-01
createIDMTrustConfiguration.sh [ERROR] The trust WS interface failed validation (error #22)
createIDMTrustConfiguration.sh [ERROR]   % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
createIDMTrustConfiguration.sh [ERROR]                                  Dload  Upload   Total   Spent    Left  Speed
createIDMTrustConfiguration.sh [ERROR] 
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
createIDMTrustConfiguration.sh [ERROR] curl: (22) The requested URL returned error: 403 Forbidden
runPostInstall [WARN] Failed to enable Web-Services Trust Configuration - Identity Portal Connector may fail to start (error #22)
runPostInstall [ERROR]   % Total    % Received % Xferd  Average Speed   Time    Time     Time  Current
runPostInstall [ERROR]                                  Dload  Upload   Total   Spent    Left  Speed
runPostInstall [ERROR] 
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
  0     0    0     0    0     0      0      0 --:--:-- --:--:-- --:--:--     0
runPostInstall [ERROR] curl: (22) The requested URL returned error: 403 Forbidden
runPostInstall Configuring Identity Manager Management Console Admin Password on the external database

----------------------------

Cause

There are two HFs that need to be applied on Virtual Appliance before deploying components

Environment

Virtual Appliance 14.3

External Database: Oracle

Resolution

Apply the following HFs

- Hotfix for dbutil Utility

- Hotfix Handles Time Zone Updates as Per 2020a Java Standards

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-3/release-notes/Virtual-Appliance-Release-Notes/Hotfixes.html

 

After that

- Run the commands in the vApp

   deleteIDMJMSqueue 

   reconfigure_im

- Delete the "identityEnv" environment, in case it exists

- Restart Identity Manager service, the "identityEnv" environment will be recreated during Identity Manager startup.