Authorization request failed with Encrypted password for XCOM Control Center

Products

• XCOM Data Transport - z/OS
• XCOM Data Transport

Issue/Introduction

Ran this JCL to encrypt the password for the Control Center

//XCOMENCR EXEC  PGM=XCOMENCR                             
//STEPLIB  DD    DISP=SHR,DSN=XCOMR12.CAI.CBXGLOAD   
//*                                                       
//*CEEOPTS  DD    DISP=SHR,DSN=CEEOPTS.DATASET                   
//*                                                       
//SYSIN01  DD  *                                          
PASSWORD=password                                        
//SYSOUT01 DD DISP=SHR,DSN=XCOM.PWDENCR.OUT(PWDEN)

and the generated encrypted passed is:

XCOM.PWDENCR.OUT(PWDEN)=D30F13D848E78C2D2C898B46D83235FEE7222AEADA1436FAF92326EFE51618FBF53527

After cutting and pasting every character after the equal sign, "Authorization request failed" is displayed.

Environment

Release : 12.0

Component : CA XCOM Data Transport for z/OS

Cause

Did not permit cookies.

Resolution

It was necessary to Enable the Permit the use of cookies on this device option to save your credentials and other settings.

See online documentation Validate Your Credentials

If this did not resolve the problem, get an XCOM trace from the server being connected to.  Include any messages from the security software and open a case with Broadcom support.