CMDB Visualizer, the screen displays the information "Downloading the content" and does not change.
debug the page, errors appear Http failure response for http: /^^^^^^^^: 9080 / CMDBVisualizer / viz / access: 500 OK "," error ":" Internal Server Error !!! Please check with Administrator.
And in the Visualizer log, several errors are being highlighted, such as:
INFO [c.b.v.c.db.DBConnectionPoolManager] - Default DB is: default
ERROR [c.b.v.core.db.DBConnectionPoolImpl] - Failed to create a connection.
java.sql.SQLException: Listener refused the connection with the following error:
ORA-12505, TNS:listener does not currently know of SID given in connect descriptor
Release : 17.3
Component : CA CMDB VISUALIZER
After research located a Defect pertaining to the error DE58775. Provided workaround:
Client streamlined the process: