ustat shows wcc as not running but it is

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Article ID: 209080

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

The "ustat" command would show that the wcc services were not running yet they were.

 

Environment

Release : 12.0

Component : CA Workload Automation AE (AutoSys)

Resolution

Check the /etc/profile.CA and confirm it has the correct current value for CA_WCC_INSTALL_LOCATION

We have seen some upgraded systems where it was pointing to a prior / incorrect path causing this issue.

Example of what it should be as of WCC r12.x

CA_WCC_INSTALL_LOCATION=/opt/CA/WorkloadAutomationAE/wcc; export CA_WCC_INSTALL_LOCATION

Also confirm the following is the final line in your /etc/profile
test -r /etc/profile.CA && { CA_SECTION=ccs; export CA_SECTION; . /etc/profile.CA; unset CA_SECTION; } # Added by Computer Associates

The reconnected to the host, confirm the environment variables are set correctly and start the WCC services.