Job Logs Page Slow Response and Jobs Stuck

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Article ID: 209076

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Updated On:

Products

Clarity PPM SaaS Clarity PPM On Premise

Issue/Introduction

Noticing extremely slow performance in our environment. It takes over 5 minutes to navigate to Reports and Jobs>Jobs>Logs to check job status, and then I get booted out of Clarity.  I have also noticed time slices are not updating (The time Slicing job is stuck in processing). 

Cause

This can be due to an issue on the Database

Environment

Release : 15.9.1

Component : Clarity Environment

Resolution

SaaS Customers: Please contact Broadcom support for assistance. Please provide the below details when opening a case.

  1. URL impacted
  2. Area(s) impacted - Is this a general Clarity issue or specific to one particular area of Clarity
  3. Any recent changes or higher then usual activity occurring (such as XOG/Export to Excel)
  4. Time frame the issue was first noticed

On Premise customers:  Work with your DBA to check for any long running sessions that may need to be cleared.