CSM: dump delivery to technical support

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Article ID: 209067

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Updated On:

Products

CA Common Services for z/OS

Issue/Introduction

Applying maintenance using MSM and doing this directly from z/OS, can the same method be used to send the dumps to support?  

 

Environment

CSM 6.0 - z/OS supported releases - 

 

Resolution

Yes, the dump  can be sent directly from z/OS to the ftp directory. 

Get the dump, terse it with the TRSMAIN utility and upload it in BINARY to the ftp directory related to the case. 

It should be: 
https://supportftp.broadcom.com/site-id/case-number/files_from_customer/