How do I open a HOT SITE for my CA-Allocate conversion?

Products

• Allocate DASD Space and Placement

Issue/Introduction

I may need support after-hours for a DIF-CA-Allocate conversion. What steps do I need to take for this?

Environment

Release : 12.5

Component : CA Allocate DASD Space and Placement

Resolution

There are two ways to contact support after-hours.

1. Call the after-hours support number and request a Severity 1. They will page the tech on-call to call you back. This is for the unexpected abend/system issues during the weekend. You can not open a Severity 1 via the support site after-hours.
2. Client Hot Site. This method is used for plan ahead / scheduled upgrade support.  This will notify the tech on call that support is needed during this timeframe. 

To set up a Hot Site contact your account rep and request to be put on the hot site for the weekend and the timeframe for your window.