There are two ways to contact support after-hours.
1). Call the after-hours support number and request a Severity 1. They will page the tech on-call to call you back. This is for the unexpected abend/system issues during the weekend. You can not open a Severity 1 via the support site after-hours.
2). Client Hot Site. This method is used for plan ahead / scheduled upgrade support. This will notify the tech on call that support is needed during this timeframe.
To set up a Hot Site.
1). Contact your account rep and request to be put on the hot site for the weekend and the timeframe for your window.
2). Open a Hot Site online. You can fill out the following form and email it in. The link is:
The form will ask a few questions and if available, the change control details on how the conversion will take place. We'll review the conversion plan and add any updates if needed. This should make it a smooth conversion for both of us.