There are two ways to contact support after-hours.
- Call the after-hours support number and request a Severity 1. They will page the tech on-call to call you back. This is for the unexpected abend/system issues during the weekend. You can not open a Severity 1 via the support site after-hours.
- Client Hot Site. This method is used for plan ahead / scheduled upgrade support. This will notify the tech on call that support is needed during this timeframe.
To set up a Hot Site contact your account rep and request to be put on the hot site for the weekend and the timeframe for your window.