Resetting the JasperSoft SuperUser password


Article ID: 208945


Updated On:


CA Identity Manager


How to Reset the superuser Password


Release : 14.2

Component : IdentityMinder(Identity Manager)


TIBCO JasperReports® Server user account information is stored in the jasper server repository database jiuser table. Should the user forgot the password for the superuser, the user can ask their DBA to access the database and run the following query to update the superuser account to reset its password:

UPDATE jiuser SET password = '' WHERE username = 'superuser';

With this approach, the user needs to restart their server instance after the DB update, login to the account using superuser without a password, then go to Manage - Users to add a new password.

Alternately, user can export a superuser account from a standard deployment into a zip file, and run a command-line import from their deployed \jasperreports-server-{version}\buildomatic directory to get it into the repository where you have problems with superuser password:

js-import.bat --input-zip {your-zip-file} --update 

This will reset the superuser password to the default value of 'superuser'. If the user does not have a backup copy of your exported superuser from a standard deployment, please open a support case and we can provide one for you.