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Number of templates that can be made in SDM
Article ID: 208918
Updated On:
Products
CA Service Desk Manager
CA Service Management - Service Desk Manager
Issue/Introduction
We are using DX Spectrum to send alarms to Service desk. We are using a combination of templates and auto assignment. What is the best practice for the integration and what would be the maximum number of templates that can be created.
Environment
Release : 17.3
Component : SERVICE DESK MANAGER
Resolution
Main question was if there is a limit to the number of templates that can be created in SDM. Informed no such limit exists.
Feedback
Yes
No
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