Number of templates that can be made in SDM

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Article ID: 208918

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Updated On:

Products

CA Service Desk Manager CA Service Management - Service Desk Manager

Issue/Introduction

We are using DX Spectrum to send alarms to Service desk. We are using a combination of templates and auto assignment. What is the best practice for the integration and what would be the maximum number of templates that can be created.

Environment

Release : 17.3

Component : SERVICE DESK MANAGER

Resolution

Main question was if there is a limit to the number of templates that can be created in SDM.  Informed no such limit exists.