Endpoint Protection Manager logging Unexpected Server errors while LiveUpdate runs.

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Article ID: 208886

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Symantec Endpoint Protection Manager (SEPM) 14.3 and newer is logging Unexpected Server Errors while LiveUpdate runs.

From scm-server-0.log

Error An unexpected exception has occurredcom.sygate.scm.server.util.ScmServerError: com.sygate.scm.common.configobject.ValidationException: XML document structures must start and end within the same entity. at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:447) at com.sygate.scm.server.configmanager.ConfigManagerCache.getTopLevelObject(ConfigManagerCache.java:293) at com.sygate.scm.server.configmanager.ConfigManager.getTopLevelObject(ConfigManager.java:444) at com.sygate.scm.server.configmanager.ConfigManager.getLuDownloadedContentArray(ConfigManager.java:3833) at com.sygate.scm.server.util.LuServerUtility.getDownloadedContentArray(LuServerUtility.java:972) at com.sygate.scm.server.liveupdate.ContentCleaner.doEdgeDeltaCleanup(ContentCleaner.java:722) at com.sygate.scm.server.liveupdate.ContentCleaner.process(ContentCleaner.java:188) at com.sygate.scm.server.liveupdate.ContentsCleaner.processAllContentTypes(ContentsCleaner.java:548) at com.sygate.scm.server.liveupdate.ContentsCleaner.processAll(ContentsCleaner.java:107) at com.sygate.scm.server.util.LuServerUtility.cleanupLuDownloadedContent(LuServerUtility.java:1653) at com.sygate.scm.server.task.PackageTask.publishSecurityContents(PackageTask.java:1068) at com.sygate.scm.server.task.PackageTask.run(PackageTask.java:724) at java.base/java.util.TimerThread.mainLoop(Timer.java:556) at java.base/java.util.TimerThread.run(Timer.java:506) Caused by: com.sygate.scm.common.configobject.ValidationException: XML document structures must start and end within the same entity. at com.sygate.scm.common.configobject.XMLHelper.parseSAX(XMLHelper.java:561) at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:166) at com.sygate.scm.common.configobject.AbstractSchema.readXML(AbstractSchema.java:177) at com.sygate.scm.server.configmanager.ConfigManagerCache.prepareTopLevelObject(ConfigManagerCache.java:438) ... 13 more com.sygate.scm.server.util.ServerE

Cause

The exception has occurred while reading LuDownloadedContentArray from the database and the Database connection was closed. 

Resolution

This issue is fixed in Symantec Endpoint Protection (SEP) 14.3 RU1 MP1. For information on how to obtain the latest build of Symantec Endpoint Protection, see Download the latest version of Symantec software here.

Additional Information

ESCRT-4131