UIM no metrics sync with OI SAAS

book

Article ID: 208881

calendar_today

Updated On:

Products

DX Operational Intelligence CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) DX Infrastructure Management

Issue/Introduction

 
 

There is no sync of UIM metrics data to the OI Saas platform.

Alarms are coming through fine, and queues in the UIM hub are also emptying.

No change has been done to the environment

Same machine in UIM:

 

Environment

Release : 20.2

Component : CA DOI Foundations

Resolution

 
 

These are some steps to help review if UIM is successfully sending data to OI. This includes checking the UIM queues which was not stated as part of this problem, but should be checked.

1) From IM open hub and click on Status
2) Under Subscribers/Queues please check following queues
axagateway.alarms
axagateway.uimQos
 

 
If the metrics are in queued  then something wrong with OI connector please check the OI connector logs.
 
In the OI connector  if it is posting to NASS you will see something like below
 
Feb 16 15:57:41:701 [QOS_PROCESSOR_THREAD, oi_connector] Total Time Taken by Thread in QosEventProcessorNASS :: 0 ms. [ Total Records :: 10 ]
Feb 16 15:57:49:824 [QOS_PROCESSOR_THREAD, oi_connector] Total time to execute http request : 11
Feb 16 15:57:49:824 [QOS_PROCESSOR_THREAD, oi_connector] Total time to post metric values to nass  : 11
Feb 16 15:57:49:824 [QOS_PROCESSOR_THREAD, oi_connector] Total no of Qos values posted on NASS via post : 14
Feb 16 15:57:49:824 [QOS_PROCESSOR_THREAD, oi_connector] Total Time Taken by Thread in QosEventProcessorNASS :: 12 ms. [ Total Records :: 14 ]
Feb 16 15:57:57:922 [QOS_PROCESSOR_THREAD, oi_connector] Total Time Taken by Thread in QosEventProcessorNASS :: 0 ms. [ Total Records :: 1 ]
 
With no errors, investigation on OI SaaS side needs to happen.
 
If it is not able to post it will throw some errors, based on that it would be suitable to raise a support ticket with the error message provided.

Attachments