Troubleshoot Windows DevTest 10.6 install

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Article ID: 208847

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Updated On:

Products

CA Application Test

Issue/Introduction

DevTest fails to install on Windows.
For example double clicking the installer fails to bring up the install Wizard.

Environment

Release : 10.6

Component : CA Application Test

Resolution

Follow these steps to troubleshoot.

  1. Check that the installer (devtest_win_x64.exe) has the correct size.
  2. Right click the installer and 'Run as administrator'.
  3. Run the installer from a command prompt.
  4. Check the install logs.

Additional Information

DevTest 10.6 installer should have the following size:

Install logs can be found in: C:\Users\<user>\AppData\Local\Temp\i4j_nlog_2 
Should show something like:

Started executable C:\installer\devtest_win_x64.exe at Wed Feb 17 13:50:03 2021

number of sections: 6
size of optional headers: 240
resSectionTableStart: 704
rawDataSize: 2048, rawDataOffset: 307712
sun.locale.formatasdefault is true
language/country is en_AU
GetTempPath returned 33 (last error 183)
make dir returned -1
change working directory to C:\installer
single instance mode
semaphore name Local\c:_installer_devtest_win_x64.exe, code 0, value 00000000000001A8
Init done
Starting work
number of sections: 6
size of optional headers: 240
resSectionTableStart: 704
rawDataSize: 2048, rawDataOffset: 307712
starting at 309760
verifying integrity length 1662259399
checksums: 66164868 66164868 66164868 66164868
GetTempPath returned 33 (last error 183)
make dir returned -1
tempPath is C:\Users\<user>\AppData\Local\Temp\
tempFile is C:\Users\<user>\AppData\Local\Temp\e4jB0C7.tmp
Temp dir3: C:\Users\<user>\AppData\Local\Temp\e4jB0C7.tmp_dir1613533810
native lib dir is 
GetTempPath returned 33 (last error 183)
make dir returned -1
Setting PATH (native libs) C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\WINDOWS\System32\WindowsPowerShell\v1.0\;C:\WINDOWS\System32\OpenSSH\;C:\Program Files\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\Tools\Binn\;C:\Program Files\Microsoft SQL Server\130\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\Client SDK\ODBC\130\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\Tools\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\DTS\Binn\;C:\Program Files (x86)\Microsoft SQL Server\140\Tools\Binn\ManagementStudio\;C:\Users\<user>\AppData\Local\Microsoft\WindowsApps;C:\Program Files\CA\DevTest\Projects\cmd\Data;
extracting files
Included files: 53
extracting C:\Users\<user>\AppData\Local\Temp\e4jB0C7.tmp_dir1613533810\i4jruntime.jar (size: 1391144)
extracting C:\Users\<user>\AppData\Local\Temp\e4jB0C7.tmp_dir1613533810\i4j_extf_15_1pfw3bf_a6v2jm.icns (size: 195842)
...

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