Unable to Login to API Gateway using Policy Manager after Upgrade to V10 due to jdk 8u172

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Article ID: 208842

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Updated On:

Products

CA Mobile API Gateway CA API Gateway STARTER PACK-7

Issue/Introduction

It's software gateway, after upgrade from gateway 9.4 to gateway 10, the gateway keeps in STARTING status and the policy manager cannot connect to the gateway.

Cause

The current jdk is jdk-8u172-linux-x64.rpm.

As per document,

https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-api-management/api-gateway/10-0/release-notes/requirements-and-compatibility/software-gateway-specifications.html

It requires at least OpenJDK 8u242-b08

Environment

Release : 4.2

Component : MOBILE API

Resolution

  1. yum install java-1.8.0-openjdk-devel-1.8.0.275.b01-0.el7_9.x86_64
  2. configure new jdk path for gateway as per KB 8508, https://knowledge.broadcom.com/external/article/8508/unable-to-start-software-gateway-after-u.html
  3. restart gateway

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/layer7-api-management/api-gateway/10-0/release-notes/requirements-and-compatibility/software-gateway-specifications.html

https://knowledge.broadcom.com/external/article/8508/unable-to-start-software-gateway-after-u.html