Spectrum / PC integration: Unable to contact Event Manager - stopping all polling

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Article ID: 208834

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Updated On:

Products

CA Spectrum

Issue/Introduction

We are seeing the following messages in the catalina.out.  Event Manager is up.  Unsure why we are seeing them.  They apparently started on 15 Feb.  Spectrum tomcat has been cycled a few times for another issue, but we are still seeing this message.

GlobalPool => NPCEventManagerWebserviceURLPoller) (NetqosEventLog) - (ERROR) - Unable to contact Event Manager - stopping all polling.

Cause

The ports 8281 and perhaps 8481 were being blocked by a firewall preventing communication between OneClkck and CAPC and the Event Manager. 

Environment

Release : 20.2

Component : DX NetOps Spectrum Integrations / CA Performance Manager

Resolution

Enusre that port  8281 and perhaps 8481 are open between Spectrum and CAPC to allow Spectrum to communicate with the Event Manager.