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Spectrum / PC integration: Unable to contact Event Manager - stopping all polling


Article ID: 208834


Updated On:


CA Spectrum


We are seeing the following messages in the catalina.out.  Event Manager is up.  Unsure why we are seeing them.  They apparently started on 15 Feb.  Spectrum tomcat has been cycled a few times for another issue, but we are still seeing this message.

GlobalPool => NPCEventManagerWebserviceURLPoller) (NetqosEventLog) - (ERROR) - Unable to contact Event Manager - stopping all polling.


The ports 8281 and perhaps 8481 were being blocked by a firewall preventing communication between OneClkck and CAPC and the Event Manager. 


Release : 20.2

Component : DX NetOps Spectrum Integrations / CA Performance Manager


Enusre that port  8281 and perhaps 8481 are open between Spectrum and CAPC to allow Spectrum to communicate with the Event Manager.