Spectrum / PC integration: Unable to contact Event Manager - stopping all polling
Article ID: 208834
Updated On:
Products
Issue/Introduction
We are seeing the following messages in the $SPECROOT/tomcat/logs/catalina.out file:
GlobalPool => NPCEventManagerWebserviceURLPoller) (NetqosEventLog) - (ERROR) - Unable to contact Event Manager - stopping all polling.
The Event Manager is up. Spectrum tomcat has been cycled a few times, but we are still seeing this message.
Environment
Release : Any
Component : DX NetOps Spectrum Integrations / CA Performance Manager
Cause
Two possible root causes:
- Ports 8281 and 8481 maybe blocked by a firewall preventing communication between OneClick and CAPC and the Event Manager.
- An issue with name resolution between Spectrum OneClick and CAPC
Resolution
- Ensure ports 8281 and 8481 are open between Spectrum OneClick and CAPC to allow Spectrum to communicate with the Event Manager.
_ Ensure name resolution between Spectrum OneClick and CAPC.
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