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Spectrum / PC integration: Unable to contact Event Manager - stopping all polling
Article ID: 208834
Updated On:
Products
CA Spectrum
Issue/Introduction
We are seeing the following messages in the catalina.out. Event Manager is up. Unsure why we are seeing them. They apparently started on 15 Feb. Spectrum tomcat has been cycled a few times for another issue, but we are still seeing this message.
GlobalPool => NPCEventManagerWebserviceURLPo
Cause
The ports 8281 and perhaps 8481 were being blocked by a firewall preventing communication between OneClkck and CAPC and the Event Manager.
Environment
Release : 20.2
Component : DX NetOps Spectrum Integrations / CA Performance Manager
Resolution
Enusre that port 8281 and perhaps 8481 are open between Spectrum and CAPC to allow Spectrum to communicate with the Event Manager.
Feedback
Yes
No
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