Installation of CA XCOM r11.6 SP03 hangs

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Article ID: 208821

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Updated On:

Products

CA XCOM Data Transport - Windows CA XCOM Data Transport

Issue/Introduction

The installation/upgrade of XCOM r11.6 SP03 after installing JRE 1.8 on a Windows 2016 server starts and hangs shortly afterwards. This Windows 2016 server is a Virtual Machine(VM).

Cause

Activating the LAX debugging of InstallAnywhere showed message:

   Exception in thread "installer" java.lang.OutOfMemoryError: GC overhead limit exceeded

Environment

CA XCOM Data Transport r11.6 SP03 for Windows

Resolution

After reviewing the available RAM size of this Windows 2016 server, which was 4GB, it was suggested that it be increased to 8GB of RAM.

In addition to increasing the RAM size and based on the Memory error message it was determined that the memory allocated for JVM needs to increase due to the resources on the server. In order to do that you would have to:

  1. Open a CMD.exe window as Administrator
  2. Change directory to where you saved/extracted the XCOM.exe program
  3. Execute the following: XCOM.exe –jvmxmx 200m

The installation should complete successfully.

Additional Information

Diagnosing and debugging CA XCOM installer problems for distributed platforms UNIX/Linux and Windows