Installation of CA XCOM r11.6 SP03 hangs
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Installation of CA XCOM r11.6 SP03 hangs


Article ID: 208821


Updated On:


XCOM Data Transport - Windows XCOM Data Transport


The installation/upgrade of XCOM r11.6 SP03 after installing JRE 1.8 on a Windows 2016 server starts and hangs shortly afterwards. This Windows 2016 server is a Virtual Machine(VM).


CA XCOM Data Transport r11.6 SP03 for Windows


Activating the LAX debugging of InstallAnywhere showed message:

   Exception in thread "installer" java.lang.OutOfMemoryError: GC overhead limit exceeded


After reviewing the available RAM size of this Windows 2016 server, which was 4GB, it was suggested that it be increased to 8GB of RAM.

In addition to increasing the RAM size and based on the Memory error message it was determined that the memory allocated for JVM needs to increase due to the resources on the server. In order to do that you would have to:

  1. Open a CMD.exe window as Administrator
  2. Change directory to where you saved/extracted the XCOM.exe program
  3. Execute the following: XCOM.exe –jvmxmx 200m

The installation should complete successfully.

Additional Information

Diagnosing and debugging CA XCOM installer problems for distributed platforms UNIX/Linux and Windows