Sensitive content does not get monitored on IE 11, Firefox, Edge Chromium, and Chrome in certain cases

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Article ID: 208783

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Updated On:

Products

Data Loss Prevention Endpoint Prevent Data Loss Prevention

Issue/Introduction

Sensitive content does not get monitored on IE 11,
Firefox, Edge Chromium, and Chrome for the following
cases:

  • Printing of sensitive files that are opened in a
    browser such as PDF or text files.
  • Printing from web applications that allow opening
    and editing documents online.
  • Printing of sensitive content present on a webpage
  • Printing of attachments present in web email.

Cause

Known issue DLP-36661 

Environment

Release : 15.5, 15.7, 15.8

Component : DLP Agent print monitoring

Resolution

This has been resolved for DLP 16.0.

15.7 MP2 HF 15.7.00207.01003 resolves this issue.

Engineering is working on a fix for 15.8 MP1, there is no ETA as of this date (5 Aug 2021).