ALERT: Some images may not load properly within the Knowledge Base Article. If you see a broken image, please right-click and select 'Open image in a new tab'. We apologize for this inconvenience.

USM portal is not working properly.


Article ID: 208741


Updated On:


DX Unified Infrastructure Management (Nimsoft / UIM) Unified Infrastructure Management for Mainframe CA Unified Infrastructure Management On-Premise (Nimsoft / UIM) CA Unified Infrastructure Management SaaS (Nimsoft / UIM) NIMSOFT PROBES DX SaaS


USM portal is not working properly, the page is freezing and the buttons are stuck. Retrieving data... never returns anything.


- Adobe Flash removal/blocking.

- Flash is no longer supported in the browser as of Jan. 12, 2021


Release : 99.0

Component : UIM - UMP_USM


UIM 9.x and 20.1 goes EOS (End of Sale), at the end of September 2021, but flash has been deprecated by the provider (Adobe) itself.

Therefore, we highly recommend upgrading to the UIM non-flash version 20.3.x. 

Here is the link to the official Broadcom announcement:

Please also refer to:

Additional Information

Note that 20.3.3 is tentatively scheduled for mid-March.