When working through PC in Administration NFA going from page to page the search fails and returns ‘no data’

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Article ID: 208723

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Updated On:

Products

CA Performance Management - Usage and Administration CA Network Flow Analysis (NetQos / NFA) DX NetOps

Issue/Introduction

When working through CAPC Console in Administration NFA and going from page to page the device search fails and returns ‘no data’

 

Example, load a view (1000 per page) for NFA devices, seeing page 1 of 8.

Try to load page 7 of 8

It spins for a while, then returns no data to display and the index at the bottom says 7 of 1

 

Tcpdump run at the same time shows we send the get and it returns 200 ok.

Cause

We use NFA odata to get this information.

Turns out that the 200 ok we see in the trace file is actually saying ok, we got a response, but the response was a 500 timeout.

Environment

Release : 20.2

Component : PERFORMANCE MANAGEMENT INTEGRATIONS

Network Flow Analysis (NFA) 10.5

Resolution

On the NFA host, browse to:

CA\NFA\OData\conf

Copy com.ca.nfa.odata.ODataLimiters.cfg to original. com.ca.nfa.odata.ODataLimiters.cfg

Edit com.ca.nfa.odata.ODataLimiters.cfg

Change

requestTimeout=30

to

requestTimeout=60

change

defaultQueryTimeout=10

to

defaultQueryTimeout=30

Save the file and recycle the NFA Odata service in windows:

Additional Information

https://knowledge.broadcom.com/external/article?articleId=206435

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