When working through NetOps Portal in Administration NFA going from page to page the search fails and returns ‘no data’
Article ID: 208723
Updated On:
Products
Issue/Introduction
When working through NetOps Portal Console in Administration NFA and going from page to page the device search fails and returns ‘no data’
Example, load a view (1000 per page) for NFA devices, seeing page 1 of 8.
Try to load page 7 of 8
It spins for a while, then returns no data to display and the index at the bottom says 7 of 1
Tcpdump run at the same time shows we send the get and it returns 200 ok.
Environment
Release : 20.2
Component : PERFORMANCE MANAGEMENT INTEGRATIONS
Network Flow Analysis (NFA) 10.5
Cause
We use NFA odata to get this information.
Turns out that the 200 ok we see in the trace file is actually saying ok, we got a response, but the response was a 500 timeout.
Resolution
On the NFA host, browse to:
CA\NFA\OData\conf
Copy com.ca.nfa.odata.ODataLimiters.cfg to original. com.ca.nfa.odata.ODataLimiters.cfg
Edit com.ca.nfa.odata.ODataLimiters.cfg
Change
requestTimeout=30
to
requestTimeout=60
change
defaultQueryTimeout=10
to
defaultQueryTimeout=30
Save the file and recycle the NFA Odata service in windows:
Additional Information
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