CA Chorus Software Manager (CSM) Software Status shows inconsistent available Hipers for products

book

Article ID: 208701

calendar_today

Updated On:

Products

CA Chorus Software Manager

Issue/Introduction

Using CSM, the number of available Hipers for products displayed in the Software Status window differs between individuals.  Why is it not consistent? 

Environment

Release : 6.0, 6.1

Component : Chorus Software Manager

Resolution

The discrepancy being experienced for the Software Status Hiper maintenance display between users is due to the Novelty Interval Setting set for the individual.  Under Settings/User Settings/User Preferences check the value for Maintenance Novelty Interval, the higher the number the longer CSM will display the New Maintenance availability for given maintenance (including Hipers).