Actuals on the Task Tab Showing Incorrect Value

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Article ID: 208690

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

The Clarity Task tab is showing incorrect actuals. The Project Properties tab and Team is showing the same number and Task tab is showing an incorrect number. What might explain this?

Environment

Release : 15.8.1

Component : CA PPM PROJECT MANAGEMENT

Resolution

This behavior can be caused by Actuals being associated to a Task and a Sub-Task. When the calculations occur on the Task tab, it may calculate the value of the Sub-Task separately, but then also add the value to the Parent Task, so it's counted twice. This will cause the value to be inaccurate.

In order to resolve the Task list was viewed in Gantt, and the tasks were moved out of the hierarchy, which allowed the number to calculate as expected.