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Actuals on the Task Tab Showing Incorrect Value
Article ID: 208690
Updated On:
Products
Clarity PPM On Premise
Clarity PPM SaaS
Issue/Introduction
The Clarity Task tab is showing incorrect actuals. The Project Properties tab and Team is showing the same number and Task tab is showing an incorrect number. What might explain this?
Environment
Release : 15.8.1
Component : CA PPM PROJECT MANAGEMENT
Resolution
This behavior can be caused by Actuals being associated to a Task and a Sub-Task. When the calculations occur on the Task tab, it may calculate the value of the Sub-Task separately, but then also add the value to the Parent Task, so it's counted twice. This will cause the value to be inaccurate.
In order to resolve the Task list was viewed in Gantt, and the tasks were moved out of the hierarchy, which allowed the number to calculate as expected.
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