SES does not auto-uninstall existing AV

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Article ID: 208670

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Updated On:

Products

Endpoint Security Complete

Issue/Introduction

The install package setting to "automatically uninstall existing AV solution" is used. This did not work to uninstall the existing BitDefender product.

Environment

SES, SEP 14.x

Resolution

BitDefender is not one of the supported brands for auto-uninstall.

The following link is an excerpt from the Installation and Admin guide (found here on page 94):

Avast AntiVirus
AVG AVG Protection
ESET ESET Endpoint Antivirus / ESET Endpoint Security
ESET Remote Administrator Agent
F-Secure F-Secure Anti-Spyware
F-Secure Anti-Spyware Scanner
F-Secure Anti-Virus Client Security Installer
F-Secure Automatic Update Agent
F-Secure Backweb
F-Secure Browsing Protection
F-Secure CustomizationSetup
F-Secure DAAS2
F-Secure Device Control
F-Secure Diagnostics
F-Secure E-mail Scanning
F-Secure FWES
F-Secure GateKeeper Interface
F-Secure Gemini F-Secure GUI F-Secure Help
F-Secure HIPS
F-Secure Internet Shield
F-Secure Localization API
F-Secure Management Agent
F-Secure Management Extensions
F-Secure NAC Support
F-Secure NAP Support
F-Secure NIF
F-Secure Offload Scanning Agent
F-Secure ORSP Client
F-Secure Policy Manager Support
F-Secure Protocol Scanner
F-Secure Safe Banking Popup
F-Secure Sidegrade Support
F-Secure Software Updater
F-Secure System File Update
F-Secure TNB
F-Secure Uninstall
F-Secure Anti-Virus
Kaspersky Kaspersky Endpoint Security
Kaspersky AES Encryption Module
Kaspersky Anti-Virus for Windows Servers
Kaspersky Security for Windows Servers
Kaspersky Anti-Virus for Windows Workstations
Kaspersky PURE
Kaspersky Small Office Security
Kaspersky AntiVirus / Kaspersky Internet Security
Kaspersky Endpoint Security 8 for Windows Console Plug-in
Kaspersky Anti-Virus SOS
Kaspersky Security Center Network Agent
McAfee McAfee Endpoint Security Web Control
McAfee Endpoint Security Firewall
McAfee Endpoint Security Threat Prevention
McAfee Endpoint Security Platform
McAfee Desktop Firewall
McAfee VirusScan Enterprise
McAfee Firewall Protection Service
McAfee Virus and Spyware Protection Service
McAfee Browser Protection Service
McAfee SiteAdvisor Enterprise
McAfee Agent
McAfee Product Improvement Program
McAfee Host Intrusion Prevention
Sophos Sophos Endpoint Agent
Sophos Patch Agent
Sophos Network Threat Protection
Sophos System Protection
Sophos Client Firewall
Sophos Anti-Virus
Sophos Exploit Prevention
Sophos Remote Management System
Sophos AutoUpdate
Sophos Endpoint Defense
Trend Micro Trend Micro OfficeScan Agent

Unfortunately this means you'll need to use another method to remove BitDefender as part of the process.