getting webagent related error in apache error log

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Article ID: 208664

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Updated On:

Products

CA Single Sign On Agents (SiteMinder)

Issue/Introduction

 

We're running a Web Agent and this one reports after sometime and
intermittently the error :

  [Mon Feb 15 09:30:26 2021] [notice] child pid 8316 exit signal Abort (6)
  [Mon Feb 15 09:30:26 2021] [notice] child pid 4478 exit signal Abort (6)

  [Mon Feb 15 09:30:29 2021] [notice] child pid 11354 exit signal Abort (6)

  [Mon Feb 15 14:19:50 2021] [notice] child pid 3112 exit signal Abort (6)
  [Mon Feb 15 14:19:50 2021] [notice] child pid 3113 exit signal Abort (6)

  [15/Feb/2021:14:20:03] [Error] [CA WebAgent Shared Message] [22774]
  [MessageBus subsystem is out of sync. Previous sender did not collect the response message. Resyncing...]  

  [Mon Feb 15 14:20:03 2021] [notice] child pid 22774 exit signal Segmentation fault (11)

How can we fix this ?

 

Environment

 

Web Agent 12.52SP1CR05 32bit on Apache 2.2 32bit on SunOS 5.10;

 

Resolution

 

Upgrade the Web Agent to 12.52SP1Cr11 which will bring fix :

  Web Agent

    01291296 DE404936 12.52 SP1 CR09 Web Agent for Apache 2.2.34 web
    server on Solaris sparc 32-bit crashes and generates core.

  https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/siteminder/12-52-01/release-notes/cumulative-releases/Defects-Fixed-in-12_52SP1-CR10.html