Issue with SSL Authentication for IM

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Article ID: 208662

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Updated On:

Products

CA Identity Suite

Issue/Introduction

After upgrading to 14.3, SSL (Secure Socket Layer) authentication issues have been identified.  Users are able to authenticate and access the application using HTTP. However, HTTPS results in the login page reloading instead of the home page.

 

Cause

vApp Proxy problem

Environment

Release : 14.3 CP2

Component : CA IDENTITY SUITE (VIRTUAL APPLIANCE)

Resolution

Hotfix "HF-DE482406-20210217-0001.tgz.gpg" has been released to address this issue and is available upon request from Broadcom Technical Support.  This fix is required on all cluster nodes.

Additional Information

This issue relates to the CA Identity Manager (IM) Virtual Appliance (vApp) built-in proxy functionality.  Customers with large enterprise environments should consider using other 3rd party proxies\ front-end load balancers where durability and resilience are key requirements.