vmware probe errors: Inventory update failed. Sending resource alarm

Products

• DX Infrastructure Management
• NIMSOFT PROBES
• CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)

Issue/Introduction

We are using vmware probe 7.15 and 7.14 and we are seeing the below errors and also probe crashes. 

 

Feb 04 11:24:41:132 [Data Collector - avasp-vc65, vmware] vmware inventory alarm update started
Feb 04 11:24:41:132 [Data Collector - avasp-vc65, vmware] axxxxx5 : inventory update failed.
Feb 04 11:24:41:132 [Data Collector - avasp-vc65, vmware] java.util.ConcurrentModificationException
 at java.util.HashMap$HashIterator.nextNode(HashMap.java:1437)
 at java.util.HashMap$KeyIterator.next(HashMap.java:1461)
 at com.nimsoft.probe.application.vmware.sdk.Inventory.updateHostServicesExclusions(Inventory.java:666)
 at com.nimsoft.probe.application.vmware.sdk.Inventory.updateArrayMetrics(Inventory.java:658)
 at com.nimsoft.probe.application.vmware.sdk.Inventory.update(Inventory.java:324)
 at com.nimsoft.probe.application.vmware.sdk.VmwareSession.updateInventory(VmwareSession.java:164)
 at com.nimsoft.probe.common.ctd.CtdSession.doInventoryUpdate(CtdSession.java:257)
 at com.nimsoft.probe.application.vmware.collector.VmwareDataCollector.executeSessionUpdateInventory(VmwareDataCollector.java:213)
 at com.nimsoft.probe.common.ctd.ProbeDataCollector.execute(ProbeDataCollector.java:217)
 at com.nimsoft.vm.collector.DataCollector.run(DataCollector.java:151)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
 at java.util.concurrent.FutureTask.runAndReset(FutureTask.java:308)
 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.access$301(ScheduledThreadPoolExecutor.java:180)
 at java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:294)
 at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
 at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
 at java.lang.Thread.run(Thread.java:745)

Feb 04 11:24:41:148 [Data Collector - axxxxx5, vmware] Inventory update failed. Sending resource alarm
Feb 04 11:24:41:148 [Data Collector - avxxxxx5, vmware] java.lang.IllegalArgumentException: Attempting to add relationship that already exists. 

After these errors the probe stops may crash nd the probe may generate an alarm with message "inventory update failed."

After this alarm the probe may stop sending QoS and alarms until it is restarted.

 

 

Cause

Code issue 

Environment

Release : 20.3

Component : UIM - VMWARE 7.15

Resolution

Vmware probe build version: vmware-7.14HF3 should resolve these issues.

Engage Support to request this Hotfix