APM Connector 4.0 Beta - Unknown Alerts

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Article ID: 208632

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

When the server alert comes from System Edge, it arrives normally. But, when it comes from an application or Openshift, it comes as "Unknown". 

Connector Version: apm-connector-installer-4.0.1-beta

Environment

Release : 4.2

Component : Service Operations Insight (SOI) Manager

Resolution

The reason for unknown values in the name of the alerts these CI types are not yet supported in the APM connector. 
Please review the supported CI types
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/service-operations-insight-connectors/connectors/ca-apm-saas-ca-soi-connector/ca-apm-connector-and-domain-manager-communication/supported-ci-types-for-ca-apm-connector.html

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