Web Email Protection Templates don't apply correctly or after applied do not show proper template in production

Products

• Encryption Management Server
• Encryption Management Server Powered by PGP Technology
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API

Issue/Introduction

Symantec Encryption Management Server has the ability to apply custom templates so the Web Email Protection service can have the look and feel of your own organization.  In some less-frequent scenarios these templates are not applying properly.  Having an improper template can cause issues with end users getting the wrong customized text or image.

Resolution

These issues can be taken care of by some help from Symantec Support.  Contact Symantec Support for more help in troubleshooting these types of issues.

For other helpful troubleshooting tips, see article 153269.

 

These template customizations will be fixed in a future release of the software.  Please refer back to this article for future updates.

Additional Information

EPG-20671
EPG-20549
EPG-22538