CDM metrics are not displayed in OC except for net_connect or Power State metrics

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have some robots under a secondary hub with Tunneling enabled that are not displaying CDM metrics in OC or SLM except for net_connect and Power State metrics

Discovery_server log errors:

[robotWorker-3] WARN  com.nimsoft.discovery.server.nimbus.scan.ProbeFetcher - probe_list failed for /uimdomain/hub/myrobot1: (80) Session error, Unable to open a client session for %RobotIPADDRESS%:48000: Connection timed out: connect
[robotWorker-1] WARN  com.nimsoft.discovery.server.nimbus.scan.ProbeFetcher - probe_list failed for for /uimdomain/hub/myrobot2: : (80) Session error, Unable to open a client session for %RobotIPADDRESS%:48000: Connection timed out: connect

Cause

This issue is seen when the Primary server attempts to communicate directly with the IP address of the robot instead of the tunneling port

Environment

Release : 20.3

Component : UIM - DISCOVERY_SERVER

Resolution

Rename the Nimsoft\hub\robot.sds on the Primary hub and restart the Nimsoft Robot Watcher service.

Additional Information

Additional information on robot.sds:

Restart or Remove a Robot

After removing a robot.sds file from a UIM hub machines are not populating in IM