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Email not working after upgrade from 3.7 to 20.2. Our SMTP server does not use certificates.


Article ID: 208579


Updated On:


CA Performance Management - Usage and Administration DX NetOps


After an upgrade to 3.7.7+ or 20.2.1+, emails from CAPC will not work if your email server advertises STARTTLS until you import the SSL certs into CAPC.


Our email servers do not use SSL certs, can we disable this feature?


In 3.7.7 (and 20.2.1) we made a change to enable STARTTLS.

If the email server advertises STARTTLS, then we will always use it.

This requires that you import the email server SSL certs to get it working again.


Release : 20.2

Component : CA Performance Center


In 3.7.19 and 20.2.5+ we added the ability to disable this new feature in CAPC:

Login to mysql:

mysql netqosportal -unetqos -pnetqos (your password will vary)

replace into em.general values ('Email.Enable.STARTTLS','false');

replace into netqosportal.general values ('Email.Enable.STARTTLS','false');


Verify the change:

select value from em.general where attribute='Email.Enable.STARTTLS'\g

select value from netqosportal.general where attribute='Email.Enable.STARTTLS'\g


Once the changes are made restart the Device Manager and Console 

systemctl stop caperfcenter_devicemanager
systemctl stop caperfcenter_console
systemctl start caperfcenter_devicemanager
systemctl start caperfcenter_console