The nfa_reaper Service Starts And Then Stops

Products

• CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

The nfa_reaper service starts OK (service nfa_service start) and then running status (service nfa_reaper status) shows the service has stopped.

Cause

../data/CA/NFA/Netflow/datafiles/ReaperWork

The above directory contained files dated from September 2020 (earliest).  

../data/CA/NFA/Netflow/Reaper/datafiles/ReaperWork

There are no files in this directory.

Environment

Release : 10.0

Component : NQRPTA - REPORTERANALYZER

Resolution

Delete the contents or rename the folder.  In this scenario we renamed the directory then created the same directory and used chown and chgrp to change ownership to match the existing directories.  

Additional Information

In addition also the link https://knowledge.broadcom.com/external/article?articleId=140374 related to dos2unix file conversion.