Authentication Error when trying to backup SpanVA

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Article ID: 208512

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Updated On:

Products

CASB Audit

Issue/Introduction

After replacing the SFTP server where the backups were stored, backups failed with an authentication error.

Cause

When using the same IP address for the server, the keys were stored in known_hosts and spanVA is not able to connect and throwing know_hosts error when you using sshpass -p command on spanVA.

Environment

Release : 1.0

Component :

Resolution

The keys need to be removed.  Open a ticket with Technical Support and reference this KB article