Is it possible to use ITCM remote control over internet ?

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Article ID: 208478

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Updated On:

Products

CA Client Automation - IT Client Manager

Issue/Introduction

Is it possible to use ITCM remote control over internet ?

Environment

Release : 1403

Component : DESKTOP AND SERVER MANAGEMENT

Resolution

Remote Control Over internet is possible . ENC( Extended Network Connectivity) setup is required to achieve this functionality . Please see the ENC components and followed by links explains about configuring and using ENC. 

CA Client Automation provides the Extended Network Connectivity (ENC) feature that allows DSM components and services to establish connections between end points that are
Behind personal or network firewalls
In different IP address spaces
ENC provides a virtual network environment where you can create connections between different DSM components that are all operating behind different firewalls or DMZs (demilitarized zones). This includes Enterprise Managers, Domain Managers, GUI, Scalability Servers, and Agents.

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/implementing/extended-network-connectivity-enc.html