No events sent to Spectrum after migrating data source

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Article ID: 208473

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Updated On:

Products

CA Performance Management - Usage and Administration

Issue/Introduction

After removing old Spectrum oneclick and adding new Spectrum click, no raised CAPC events are seen in the new Spectrum. But strangely, clear events for the same alarms/devices are present in Spectrum

Cause

Event manager is having an issue resolving groups

ERROR | pool-5-thread-1          | 2021-02-10 21:28:26,575 | com.ca.im.portal.em2.cache.GroupPath                             
      | No group path found find for group: 3117041

Environment

Release : 20.2

Component : IM Reporting / Admin / Configuration

Resolution

Do a full sync of the Event Manager data source