Operator Console login failure

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Article ID: 208417

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

After upgrade from 9.0.2 to 20.3.0, wasp is up and running with pid and port, but we are unable to login to operator console with error "access denied".

This error is recorded in the wasp log on the OC server corresponding to the login attempt:

"ERROR [http-nio-80-exec-1, com.firehunter.ump.exceptions.DataFactoryException] java.sql.SQLException:

Cannot create PoolableConnectionFactory (Login failed for user 'xxxxx'. ClientConnectionId:xxxxxxxxxxxxxxxxxxxxxxxxxx)".

 

Cause

 User login encryption corruption for  sql database access

Environment

Release : 20.3.0

Component : UNIFIED INFRASTRUCTURE MGMT

Resolution

Removing the wasp probe, deleting the wasp folder from the UMP server and reinstalling the operator console after the removal resolved the issue.