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Identity Manager Management Console, Directories and Environments, does not work

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Article ID: 208414

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Updated On:

Products

CA Identity Suite

Issue/Introduction

When the user tries to access the "Directories" or "Environments" from the Identity Manager Management Console, the URL is the following:
http://nameserver:port/iam/dir!listDirs

In the Identity Manager log we have the following message:
"GET /iam/dir!listDirs HTTP/1.1" 404 192 "http://nameserver:9080/iam/immanage?" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729)"

 

This cause the Identity Manager Management Console not able to access the Directory and/or Environments links

Cause

As we can see the URL does not have the "immanage", if we add "immanage" to URL (http://nameserver:port/iam/immanage/dir!listDirs) it works without problems.

The root cause was the Websphere that does not have the redirecting context configured.

Environment

Identity Manager 14.x on Websphere 8.5.x

Resolution

This is not an Identity Manager issue, but a Websphere configuration issue.

 

1. Navigate to this are in WAS admin console:

That is Application servers > server1 > Web container > Custom properties

You need to add the property below, if it does not exist, and set it to true:

       com.ibm.ws.webcontainer.redirectcontextroot

 

After that, restart the whole cluster

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