When the user tries to access the "Directories" or "Environments" from the Identity Manager Management Console, the URL is the following:
In the Identity Manager log we have the following message:
"GET /iam/dir!listDirs HTTP/1.1" 404 192 "http://nameserver:9080/iam/immanage?" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729)"
This cause the Identity Manager Management Console not able to access the Directory and/or Environments links
Identity Manager 14.x on Websphere 8.5.x
As we can see the URL does not have the "immanage", if we add "immanage" to URL (http://nameserver:port/iam/immanage/dir!listDirs) it works without problems.
The root cause was the Websphere that does not have the redirecting context configured.
This is not an Identity Manager issue, but a Websphere configuration issue.
1. Navigate to this are in WAS admin console:
That is Application servers > server1 > Web container > Custom properties
You need to add the property below, if it does not exist, and set it to true:
After that, restart the whole cluster