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Identity Manager Management Console, Directories and Environments, does not work


Article ID: 208414


Updated On:


CA Identity Suite


When the user tries to access the "Directories" or "Environments" from the Identity Manager Management Console, the URL is the following:

In the Identity Manager log we have the following message:
"GET /iam/dir!listDirs HTTP/1.1" 404 192 "http://nameserver:9080/iam/immanage?" "Mozilla/4.0 (compatible; MSIE 7.0; Windows NT 10.0; WOW64; Trident/7.0; .NET4.0C; .NET4.0E; .NET CLR 2.0.50727; .NET CLR 3.0.30729; .NET CLR 3.5.30729)"


This cause the Identity Manager Management Console not able to access the Directory and/or Environments links


As we can see the URL does not have the "immanage", if we add "immanage" to URL (http://nameserver:port/iam/immanage/dir!listDirs) it works without problems.

The root cause was the Websphere that does not have the redirecting context configured.


Identity Manager 14.x on Websphere 8.5.x


This is not an Identity Manager issue, but a Websphere configuration issue.


1. Navigate to this are in WAS admin console:

That is Application servers > server1 > Web container > Custom properties

You need to add the property below, if it does not exist, and set it to true:


After that, restart the whole cluster