Is there an OOTB way of move Service Catalog requests from one user to another user? A user works in a department (BU1) and open a request to fulfill something for that department (BU1), for instance a printer. Now the user is changing from department (BU1) and would like to transfer its "BU" tickets to another user of the same department (BU1), that will be responsible to deal with that ticket.
In addition, is there is a OOTB way of move Service Catalog requests from BU1 to BU2,without changing he request user? User works in a department (BU1) and open a request to fulfill a specific activity. Now the user is changing from BU1 to BU2 and would like o transfer its own "BU1" tickets to another BU, where he will continue to deal with it.
Release : 17.3
Component : CA SERVICE CATALOG
For first use case, it depends on who the user is to the given Request, if that user is the fulfiller or the requestor. One cannot move their subscription as the requestor, but fulfillers can be changed from user to user as needed.
One thing to keep in mind is if you have a pending action in Catalog, you can go to the Pending My Action screen, and choose the Action "Transfer" to transfer it to someone else, irrespective of BU. However, it is not possible to change who originally submitted the Catalog request.
For the second use case, this is not supported at all, due to the strong relationship between offerings and subscriptions and Business Units. A given Catalog request's BU entry cannot be changed