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Error loading SS modules - undefined symbol

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Article ID: 208357

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

Errors similar to the following are seen in the VNM.OUT file after upgrading Spectrum:

Error while loading SPECTRUM Intelligence Modules:
/home/CA/spectrum/SS/Modules/libtpgenss.so.1 not loaded : /home/CA/spectrum/SS/Modules/libtpgenss.so.1: undefined symbol: _ZN12CsIHIfConfig17create_new_modelsERK13CsModelHandleP11CsIntfTablei
/home/CA/spectrum/SS/Modules/libvrf.so.1 not loaded : /opt/SPECTRUM/lib/../SS/Modules/libciscmnss.so.1: undefined symbol: _ZN12CsIHIfConfig17create_new_modelsERK13CsModelHandleP11CsIntfTablei
/home/CA/spectrum/SS/Modules/libcsi1030ss.so.1 not loaded : /opt/SPECTRUM/lib/../SS/Modules/libcchasss.so.1: undefined symbol: _ZN12CsIHIfConfig17create_new_modelsERK13CsModelHandleP11CsIntfTablei
/home/CA/spectrum/SS/Modules/libcbrgss.so.1 not loaded : /opt/SPECTRUM/lib/../SS/Modules/libcchasss.so.1: undefined symbol: _ZN12CsIHIfConfig17create_new_modelsERK13CsModelHandleP11CsIntfTablei
/home/CA/spectrum/SS/Modules/libcrptrss.so.1 not loaded : /opt/SPECTRUM/lib/../SS/Modules/libcchasss.so.1: undefined symbol: _ZN12CsIHIfConfig17create_new_modelsERK13CsModelHandleP11CsIntfTablei
/home/CA/spectrum/SS/Modules/libfddicss.so.1 not loaded : /opt/SPECTRUM/lib/../SS/Modules/libcchasss.so.1: undefined symbol: _ZN12CsIHIfConfig17create_new_modelsERK13CsModelHandleP11CsIntfTablei

Cause

These errors are most commonly seen because there is a left over object file from the previous install. To verify, review the $SPECROOT/SS/support/SpoectroSERVER.info file for files where the version is a previous version. 

For example:

libicmp.so.1                    22.2.1.0.20         179336          0x7b8f3000      /home/CA/spectrum/SS/libicmp.so.1
libicmpserv.so.1                22.2.1.0.20         47656           0x7b6ea000      /home/CA/spectrum/SS/libicmpserv.so.1
libmdlsvint.so.1                10.4.1.0.91         3444528         0x7b20d000      /home/CA/spectrum/lib/libmdlsvint.so.1
libplcy.so.1                    22.2.1.0.20         558336          0x7af9b000      /home/CA/spectrum/SS/libplcy.so.1
libssmm.so.1                    22.2.1.0.20         235912          0x7ad6e000      /home/CA/spectrum/SS/libssmm.so.1

Environment

Release : Any

Component : Spectrum Core / SpectroSERVER

Resolution

Remove the file from the previous version and restart the SpectroSERVER.